Frequently Asked Questions
Here are all those little details that you want to ask about your hovercraft experience. If you don't find what you need then please email info@glide3.com or
call 0845 226 0748.
Click on the questions below to see the answers.
- Where is the Experience held?
- What's included in the price?
- How long does the Experience take?
- Do I actually fly the hovercraft myself?
- How many people can go on the hovercraft at any one time?
- What am I buying when I buy a Hovercraft Experience voucher?
- Can I post date the voucher?
- Can anyone do it?
- What should I wear on the Experience?
- How long does it take to deliver?
- Can we just turn up?
- Can I book my activity at any time?
- How do I book my experience?
- I have made a booking but I need to change it?
- How can I pay for the voucher?
- What is included in the Hovercraft Voucher gift pack?
- Can I have the gift pack addressed to me?
- It's a Birthday Gift - I want to make sure it will arrive on time?
- Do you offer insurance with the experiences?
- Do you ever have last minute deals on any of your experiences?
- I've changed my mind, I don't want my Glide3 experience voucher. Can I get a refund?
- What do you do with the information I use to register?
- What if it rains?
- Are dogs allowed?
- Do Glide3 have any experiences outside of the United Kingdom?
- I didn't receive an on-screen confirmation of my order or booking. What should I do?
- How do I know if my order payment has been accepted?
- I tried to login to place my order but my email address and password are not being recognised, what do I do?
Where is the experience held?
Our exclusive location is close to Basildon, in Essex, it is about 40 miles from Central London, there is more information about the
hovercraft experience location here. On your experience you will be flying your hovercraft across the 6 acre lake and surrounding fields. Specific details of how to get to
the location are sent out when you book your experience. You must book your experience first, we do not currently offer experiences without prior booking.
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Your Hovercraft Experience Gift Voucher includes:
- Free delivery of your personalised hovercraft voucher, valid for 9 months
- Use of all the necessary safety and protective equipment
- Depending on the Experience selected - it includes the required time on the hovercraft
- Refreshments (non-alcoholic) and snacks are included throughout the experience
- You will receive a Certificate as souvenir of the experience (except for Hovercraft Rides)
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How long does the Experience take?
Depending on the experience selected:
- Hovercraft Ride, you should allow 30 minutes in total; you will spend 10-15 minutes on the hovercraft
- Hovercraft Over Land, you should allow 60 minutes in total; you will spend 25-30 minutes on the hovercraft
- Hovercraft Over Land and Water, you should allow 90 minutes in total; you will spend 40-45 minutes on the hovercraft
- Hovercraft Solo, you should allow 2.5 hours in total; you will spend 60 minutes on the hovercraft
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Do I actually fly the hovercraft myself?
You fly the hovercraft yourself on all experiences EXCEPT the Hovercraft Ride. The instructor is flying during the hovercraft ride.
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Whilst the hovercraft we use are 3-seater hovpod's we only ever have two people on board at one time. The instructor and
the participant. This is due to weight restrictions, and health and safety. In some situations - for example - a children's party that are having
hovercraft rides, it may be possible to have two children on board while the instructor is driving, or one child and an adult as guardian.
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You are buying a hovercraft experience voucher which you can either use yourself, or give it as a gift to a friend or relative.
The voucher entitles you to one Hovercraft Experience as selected, which you can book at a later date, just call us on 0845 226 0748.
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Vouchers may be post dated as long as the start date is within one month of purchase. Please call when you place your order with the date you require.
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- You must be at least 16 years old to drive the Hovercraft, therefore Under 16's can only complete the Hovercraft Rides.
- Reasonable agility is required to get into the Hovercraft, if you have any concerns please call us 0845 226 0748 .
- Your weight should not exceed 120kgs.
- You must be at least 48" (122 cm tall) to ride the hovercraft, there is no maximum height restriction
- You don't need any driving or boating experience.
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What should I wear on the Experience?
You will be provided with all the necessary waterproof and safety clothing. There is no need to get your feet wet on your experience, because you will get into and out of the hovercraft on land. But to ensure that you are warm enough you should dress appropriately for the weather, with sensible non-slip shoes.
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How long does it take to deliver?
If you place your order before 14:00 and it is paid for online, it will be processed and despatched the same day.
All hovercraft experience vouchers are sent Royal Mail 1st Class post, FREE. Most vouchers are received the next day.
A confirmation email is sent to your registered email address once it is despatched. Orders that are paid for by cheque or
bank transfer are despatched on receipt of the cheque or bank transfer.
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All Hovercraft Experiences must be booked in advance. You are not able to turn up without a booking unless it is advertised as an "Open Day".
You are welcome to bring along friends and family to watch, but you must have a fixed date and time booked for your experience.
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Hovercraft vouchers are valid for 9 months, your voucher will have an expiry date printed on it. This means that you must book your experience
within 9 months of receiving the voucher.
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When you decide you want to book your experience call us on 0845 226 0748. We operate all months of the year so just call and we can book you in.
We will confirm the date and time of the experience by email or mail.
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Contact us if you need to change a booking on 0845 226 0748. You may incur an additional re-booking fee if you do not give sufficient notice to
change a booking.
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You can pay by credit card online, or offline by cheque or bank transfer:
- On line you will be able to enter your credit card details if you choose to pay using PayPal, you do not require a PayPal account.
- Off line: Make your cheques payable to Glide3 Limited. When you complete your order you can print the email confirmation and enclose it with the cheque. Address postal payments to Glide 3 Limited, 17 Ensign House, Admirals Way, Canary Wharf, London E14 9XQ.
- Off line: Payment by Bank Transfer. Bank Transfer payments require that you have online or telephone banking. Once you complete the order you will be able to print out the bank details to make payment to, you will also receive an email confirming the bank details.
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What is included in the Hovercraft Voucher gift pack?
Each pack includes a personalised hovercraft voucher and the hovercraft experience details. Some special gift promotions will also include other items
Included in the package will be information about the experience, restrictions, what to wear, how to book, and our terms and conditions. You can also order a greeting
card to be presented with the voucher.
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Yes, you can. We understand that gifts are supposed to be a surprise, so if you want the voucher pack delivered to you then just enter your address as the delivery
address.
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All orders placed by 14:00 will be despatched the same day Royal Mail First Class. Most voucher packs are received the next day. However you should allow 2-3 days.
We can arrange for Next Day Guaranteed Delivery at an additional cost, you can contact us on 0845 226 0748 to organise. You will need to ensure that someone will be
available to sign for the package.
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Glide3 has public liability insurance cover up to £2 million. Also included in the price of the experience is Personal Accident Insurance.
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Sometimes there are offers available last minute. To be informed about these register for our regular newsletter.
We send out offers and promotions to our mailing list frequently.
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We are able to refund unbooked vouchers, within 14 days of purchase. Just send the voucher back to us in the post. Note that refunds are only reimbursed to
the person that ordered the voucher. Its advisable that you read the Terms and Conditions of Sale before you purchase.
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If you decide to buy on the website then we need to collect some information to be able to process your order.
Read our Privacy Policy to find out what the information is used for.
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Hovercraft can be flown in most weather however some conditions are not suitable such as wind conditions of more than force 4.
We will contact you to re-schedule your booking, if the experience cannot be held that day
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No
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We are able to send voucher packs overseas, however the recipient can currently only take part in the experience in the UK.
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Call Glide3 on 0845 226 0748 , you will be asked to provide your email address and full name.
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You will receive email confirmation that the order is received. If you haven't received an email within 24 hours then please call Glide3 on 0845 226 0748 .
Once payment has cleared you will receive further confirmation that your order has been accepted.
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Call Glide3 on 0845 226 0748 , you will be asked to provide your email address and full name. It could be that you have incorrectly entered your password, you can
request a password reminder from the login page.
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